Unsure if defective
The customer service has been very slow and unable to answer my exact queries… I’ve been using once (occasionally twice) daily on setting 5. Now, unlike reviews online who say it’s actually too intense at that setting, I can’t really feel much other than the device itself getting warm, rather than any direct heat from a laser.
I’ve had radio frequency and ultherapy previously, so I have an idea as to how a moderate laser ‘ping’ might feel. Then the fan comes on after exactly 18 pulses as it overheats, but it isn’t exactly cooling.
Today I tried it on level 3, and noticed I could actually hear the laser buzz (as well as beep) when in action.. but I can’t hear this buzz on lever 4 or 5.
I’ve been using daily for 3 weeks. Obviously too soon to assess results, but I did notice my skin went very dry, which makes sense as to why a hyaluronic acid is offered as a package deal. I purchased without, and used my own to resolve dryness. I’ve also noticed tiny faint red dots along my jaw which is the area I’m religiously targeting (eyes, less frequently).
Please could someone contact me? I’ve been offered a replacement if I return which is good, but with no guarantee they will hold the stock for me while they await my return. Not sure what to do!
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